Managing Your Membership

How to view or manage your plan

You can manage your Winedrops membership at any time through the app.

On the app, go to Profile → Membership → Manage Plan.

From there, you can view your current plan, renewal date, and payment status. You can also update your details or upgrade to a different membership tier (like Winedrops Gold). We’ll always email you a reminder before renewal, so nothing catches you off guard.

How to upgrade to Winedrops Gold

If you’d like extra perks like early access to drops, exclusive event invites, or free express delivery, you can upgrade to Winedrops Gold.

Simply head to your Membership Settings and choose Upgrade. The additional fee will be pro-rated, meaning you only pay the difference for the remainder of your current term.

Once upgraded, your account will update instantly — you’ll see the Gold badge in your profile and access premium deals right away.

How auto-renewal works

All annual Winedrops memberships renew automatically to ensure uninterrupted access to discounts and offers. We’ll always notify you by email several days before your renewal, reminding you of the upcoming charge.

If you’d prefer not to renew, you can cancel anytime before your renewal date through Account → Membership → Manage Plan. 

Once cancelled, your access will remain active until the end of your paid period.

How to cancel or pause your membership

We make it simple to cancel or pause.

To cancel, open Account → Membership → Manage Plan → Cancel Membership. You’ll be asked to confirm your decision — once done, you’ll keep access until your billing period ends.

If you’re unsure, you can choose Pause instead. This stops auto-renewal but keeps your account and purchase history saved for when you’re ready to return. You’ll never lose your member data or preferences.

What happens when your membership expires

If your membership expires or is cancelled, you’ll still be able to log in and browse wines, but member pricing and benefits will no longer apply.

You’ll see retail pricing instead of member discounts, and some exclusive bundles or content may be hidden. You can reactivate anytime by visiting Account → Membership → Reactivate, and your perks will return instantly.

Duplicate Charges or Two Membership Fees

If you notice two membership charges, this usually means a duplicate account has been created.

Duplicate accounts can be created when:

• You sign up using a different method (email, phone number, Apple ID, or Google)
• You reinstall the app and tap “Sign up ” instead of “Already have an account?”
• You use Apple/Google login that generates a separate profile
• You entered a different email during checkout than the one used originally
• You purchased a New Members Offer despite already having an existing account. This creates a brand new account with a new billing cycle

Each account has its own membership, so the system may have charged more than once.

How to Fix This

If you think this has happened:

• Send us the email(s) and phone number(s) you may have used
• Attach a screenshot of the transaction and last 4-digitof your card where the payment was taken.
• We’ll locate all accounts, identify duplicates, merge or close them, and resolve any incorrect billing