Troubleshooting login or app issues

If you’re having trouble logging in or accessing your Winedrops account, please follow these steps:

Step 1: Update or Reinstall the App

Update your app to the latest version by visiting: https://onelink.to/winedrops

Tap into the app page on the app store, then select ‘Update’.

If the issue persists, delete the app and reinstall it from the same link above.

Step 2: Sign In Properly

Open the app and tap ‘SIGN IN’, then select “Already have an account” - this step is really important.

Check how you originally signed up:

• Apple ID or Google: Tap the corresponding button on the login page. You’ll receive a login code via email. If it doesn’t appear, check your spam or junk folder.
• Email/Phone: Enter the email or phone number you registered with.

Step 3: Clear Cache (if applicable)

If the app is lagging or showing old data, log out and back in. This refreshes your account data and clears cached content.

Step 4: Check Your Connection

Ensure you’re connected to Wi-Fi or mobile data, as some screens may not load properly on weak or unstable connections.

Step 5: Still Having Trouble?

If you’re still unable to log in, please send a screenshot of the error with your your device model (e.g. iPhone 14) to help@winedrops.co.uk so our team can assist you further