Troubleshooting app bugs & issues

If the Winedrops app isn’t working as expected - freezing, crashing, or displaying errors, follow these steps to resolve most common issues:

Step 1: Update or Reinstall the App

Make sure you’re using the latest version of the app:

• Visit https://www.winedrops.co.uk/app

• Tap the correct download button for your device and select ‘Update’

• Check if you are using a VPN. VPNs can affect app performance and cause loading errors. Temporarily disable it if possible.

If the problem persists, delete and reinstall the app. Your Case, Cellar, and account data are saved and will reappear once you sign back in.

Step 2: Refresh or Restart the App

• Swipe down on Drop screens to refresh wine availability before tapping ‘Buy’

• Force close the app and reopen it - this can resolve freezing or loading issues

Step 3: Restart Your Device

A simple restart often resolves app crashes or glitches.

Step 4: Clear Cache / Refresh Data

• Log out and back in to refresh your account data

• This clears cached content and helps fix outdated or stuck information

Step 5: Check Your Connection

• Ensure your device is connected to Wi-Fi or mobile data

• Weak or unstable connections can cause screens to load incorrectly or actions to fail

Step 6: Confirm Device Compatibility

• Make sure your device meets the minimum OS requirements for the Winedrops app

• Older devices or outdated operating systems may experience bugs

Step 7: Contact Support

If the issue persists, email help@winedrops.co.uk and include:

• Your device model (e.g., iPhone 14, Samsung Galaxy S22)

• A description of the issue or error messages

• Any screenshots or videos showing the problem

Our team will investigate and help resolve the bug as quickly as possible.